Posts
Posts
Short notes, troubleshooting writeups, and project updates.
As Models Get Stronger, the Lasting Value of Agents Is in Systems, Not Prompt Patching
As models keep improving, the durable value of an agent is not “patching generic reasoning gaps.” It is putting the model inside a system that can execute, accumulate, govern, and improve over time.
•aric
agents
llms
ai engineering
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Practical Post-Sales Support in the Customer Success Economy
Based on real-world experience, On the “battlefield” of running a business, Customer Success can be a decisive advantage—and post-sales Support is the frontline task force. Based on my experience in B2B post-sales support, this post summarizes practical methods and takeaways for Support within a Customer Success system.
•aric
customer success
post sales
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